Frequently Asked Questions - Saveurs Santé
What are Saveurs Santé products?
Saveurs Santé offers a range of comforting, home-style, frozen cooked meals designed to save time in the kitchen while allowing you and your family to eat great, quality meals.
Are the meals frozen or fresh?
All products are frozen at the time of manufacture and delivered frozen in a styrofoam cooler box to maintain packaging during transport
Why choose Saveurs Santé?
Because Saveurs Santé stands out from the competition by always offering the same superior quality, competitive prices, personalized customer service, discounts and rewards programs.
Why are meals not "vacuum-packed"?
"Vacuum" packaging is convenient for "fresh" products, which gives them a longer shelf life, so there is no need to "vacuum" pack products that are frozen.
Is it possible to have the nutritional values and the list of ingredients of the products?
Yes! All this information is already online on our website! All you have to do is to click on the product name and go to the page.
The nutritional value is the second product photo and the ingredients are at the bottom of the page in the description.
What are the payment methods?
You can pay online by credit card, bank transfer with your PayPal account, and Visa Debit through PayPal. It is not possible to pay on delivery.
Are the prices displayed taxable?
All of our meals are not taxable. The price displayed is therefore the final price. Only desserts are taxable.
How are meals prepared?
You just need to reheat them in the microwave or conventional oven. You can also let them thaw in the fridge before heating them up but we suggest going from the freezer to the microwave directly. All indications are provided on the product label. It is important to read the instructions carefully to avoid overheating food, which will dry out and make it less tasty.
What is the shelf life of cooked meals?
Since meals are frozen, there is no expiration date as such. However, products stored in a standard freezer (at home) have a shelf life of about 3 months. After 3 months, they are still safe to eat, but the taste of the food may be altered.
Are there any gluten-free cooked meals?
Yes! We have developed gluten free products which are absolutely delicious! Visit this section to view the products by clicking here. Please note that we are not certified gluten free, there is a presence in our factory but we use cleaning methods between each production to avoid cross contamination.
What is the minimum quantity to order?
The minimum to order is $ 125. Delivery is free from an order of $ 125, everywhere in Quebec (except the Far North).
Why is there a minimum to order?
Since the products are frozen and we want your order to arrive in the most optimal conditions, we must charge a minimum of $ 125 in order for the box to be full. As a result, the products will not thaw and will arrive at their destination in perfect condition.
I have just placed an order online. When will I receive my cooked meals?
Once your order has been placed, we will contact you by phone within 24 to 48 business hours to set a delivery date. Your meals will then be delivered to you within 3 to 6 working days.
I don't like shopping through a website for security reasons, is there another way to place my order?
Yes, you can simply place your order over the phone by calling 1 877 589 8998. We will be happy to take your order and process the payment with you.
When is the delivery and how do we receive the products?
Our deliveries are made during the week, from Tuesday to Thursday between 8 a.m. and 6 p.m. for all of Quebec. We always confirm a delivery date with you by phone. We understand that most of our customers are employed and cannot be present for delivery, which is why Based on a large production capacity, all of the steps are on a human scale and do not involve production lines devoid of human contact. This approach allows in particular a great flexibility of production ensuring us the capacity to cook all the products in all their diversity.
This is the step where we seal the freshness of the cooked food until it is eaten at home. This allows us to make sure that no preservatives are added to the food we cook. We have always considered these products to be unnecessary and harmful to health so why consume them when modern technologies allow us to do without them.
Here we are at the last step and not the least, since it allows you to taste our delicious products without having to travel. We have developed specialized packaging to keep Saveurs Santé products in optimum conditions. Thanks to this process, we deliver everywhere throughout the province of Quebec.
Saveurs Santé's Factory
The Saveurs Santé plant is located in L'Assomption. With an area of 10,000 square feet, we have three processing departments whose infrastructure meets the standards set by the MAPAQ (Quebec Ministry of Agriculture, Fisheries and Food). We also have a research and development and quality control laboratory. Our factory is under provincial inspection.
Among our “Food Service” customers, we count the Bistros Van Houtte, Café Dépôt, the Épicia group, the ski centers Les Sommets, the Center Hospitalier Le Gardeur as well as the Rôtisseries Duhamel, to name a few. -uns.
From starter to dessert, we make all your delicacies here, ensuring that the quality standards we have established are respected.